Quality is part of
everything we do.

We invest in the quality of our people,
processes, systems and infrastructure to
provide a high-quality and resilient service.

Our Accreditations

Secured By Design

Communicare247 services are powered by Archangel®, our cloud-based platform which has been awarded Secured By Design a police preferred specification.

Established in 1989 by Police Crime Prevention Initiatives Limited (formerly ACPO), Secured by Design (SBD) is the official initiative adopted by national police projects which recognise quality security products amongst other crime prevention schemes.

SBD provides the public with a brand of ‘Police Preferred’ systems and facilities which they can acknowledge as meaning the service provided by the company is ‘fit for purpose’ since they have undergone and passed rigorous tests which are specified by Police CPI.

BS5979 CAT2

The Communicare247 partner Alarm Receiving Centre (ARC) based in Dunoon Argyll is certified by the United Kingdom Accreditation Service – UKAS – to BS5979 CAT2. This means that it meets the requirements to obtain a Unique Reference Number (URN) and ‘Level 1’ emergency response. It uses the Police preferred URN process and in real terms, this means that the ARC service by-passes the conventional 999 service and results in a faster dispatch of ‘blue-light’ emergency resources in response to any incidents raised by citizens using our service.

BS8484 Part 4, 5, 6 and 7

BS8484 is the lone worker device standard which controls the sub-contractor supply chain, identifying quality lone worker devices and service providers. Communicare247 works with a partner to offer lone worker services to care providers and health and social care staff who are often subjected to lone working.

BS8484 provides a service delivery guarantee, offers personal data protection and provides for an emergency ‘blue-light’ response that bypasses the 999 system.

The standard is broken down into various parts:

  • Part 4 – the Supplier
  • Part 5 – the Device
  • Part 6 – the Monitoring Centre (aka Alarm Receiving Centre)
  • Part 7 – the Response service
  • Note – BS8484 Part 6 also requires the Alarm Receiving Centre to be certified to BS5979 Cat2.

BS7858 & Protecting Vulnerable Groups (PVG) Scheme

British Standard 7858 gives recommendations for the security screening of individuals to be employed in an environment where the security and/or safety of people, goods and services, personal data or property is a requirement of the employing organisation’s operations and/or where such security screening is in the public and/or corporate interest.

We routinely screen our personnel to the Protection of Vulnerable Groups Scheme (using Disclosure Scotland) and to BS7858 for up to 10 years of prior employment and personal history.

The PVG Scheme is for people doing ‘regulated work’ with children and protected adults.

A PVG certificate contains all unspent and certain spent conviction information. It also contains any other non-conviction information that the police or other government bodies think is relevant.

Through each of our staff members obtaining a PVG certificate, our team is experienced in handling your data and sensitive information in a professional and secure manner.


ISO27001 is a specification for an information security management system.

The specification includes details for documentation, management responsibility, internal audits, continual improvement and corrective and preventive action.

As an ISO27001 accredited organisation, we can assure that your data is in safe hands.


ISO 9001 is the international standard which recognises high standard for creating, implementing and maintaining a Quality Management System (QMS).

At Communicare247, our QMS entails a collection of policies, processes, documented procedures and records which entail detailed rules that govern how we create and deliver our range of products and services to our customers.

As an ISO 9001:2015 certified company, we can continue to provide a quality service which incorporates continuous improvement to achieve the highest satisfaction from our customers.

Cyber Essentials PLUS

Cyber Essentials is a UK government information assurance scheme operated by the National Cyber Security Centre (NCSC) which encourages organisations to adopt good practice in information security. Cyber Essentials ensures that Communicare247 has a detailed assurance framework and a range of security controls in place to protect information from online threats.

By having Cyber Essentials Plus, we can assure our customers of sound cyber security practices and processes which have been independently tested and assessed.

We are a Living Wage Employer

Communicare247 is a Living Wage Employer. This means that we have a public commitment to fair compensation for our employee’s hard work and determination, providing them with a salary that encourages them to live a comfortable lifestyle.

As a Living Wage Employer, we are making a commitment in the long-term investment of our team whilst encouraging them to continue in performing a high level of service for our strong customer base.

Our Awards

Scotland Excel Local Excellence Award 2018

Scotland Excel Supplier Excellence Winner

In 2018, Communicare247 was awarded the Local Supplier Excellence Award at the Scotland Excel Supplier Excellence Awards.

We were awarded this title by being a supplier on the Scotland Excel Telecare and Telehealth contract which helps Scottish Councils support people with a wide range of needs and enables people to live insentiently.

Their Local Excellence Award recognised the work the company has done with Falkirk Council to address a national switchover from analogue to digital technology, provide better solutions and increase citizen choice.

Our Memberships

Telecare Services Association (TSA) Membership

Communicare247 are members of the Telecare Services Association (TSA). The TSA is the representative body for technology enabled care (TEC) services, working on behalf of and advising organisations including telecare and telehealth providers, suppliers, housing associations, care providers, emergency services, academia, charities, government bodies and health and social care commissioners.

As members of the TSA, we’re helping to shape the TEC sector through participation, information and knowhow.